Frequently Asked Questions

Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.

Neither Klarna nor Soléil run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

After Soléil has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it's typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna's Customer Service.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

Payment information is processed securely by Klarna. No card details are transferred to or held by Soléil. All transactions take place via connections secured with the latest industry standard security protocols.

Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card.

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna's Customer Service.

If you pay by card, Soléil will confirm your order right away. If paying by Pay After Delivery, Klarna will send a payment confirmation to your email address. You can always check the status of your order and payments by logging in at www.klarna.com.

If you would like to cancel your order, we ask you to contact the store where you made your purchase.

As soon as the store have registered your cancellation or your return, the refund will be processed within 5 business days.

If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.

With Klarna's Pay After Delivery, you have either 14 or 30 days to pay, so you don't need to pay right away. If your due date is near and there is no sign of your goods, please call the store to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your payment.

If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

Visit Klarna Customer Service for Live Chat or call 020 300 50833 Monday – Saturday 9.00 AM – 6.00 PM, closed Sunday.

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

You can return your order up to a maximum of 28 days after delivery. To initiate a return, please contact us at info@soleil-london.com and we will guide you through the process in just a few steps.