Terms & Conditions

Soléil delivers worldwide — no matter where you are, you can enjoy our SS26 collection.

All shipping lead times are estimates and apply only once your order has been fulfilled and processed for dispatch. Processing times may vary, and estimated delivery windows begin from the point of shipment, not from the point of order placement.

We aim to fulfil and dispatch all orders as efficiently as possible. For the most accurate delivery estimate for a specific item, please refer to the product description page.

For any queries regarding your delivery, please contact us at info@soleil-london.com

Delivery charges are calculated automatically at checkout based on your delivery destination. All orders are dispatched and delivered worldwide within 1–10 business days from your order date, inclusive of processing time.

We ship to all countries worldwide. Estimated delivery is 1–10 business days from order date. Exact timelines may vary by destination — please refer to your shipping confirmation email for tracking details.

International orders may be subject to import duties, VAT, or customs charges levied by the destination country. These charges are entirely the responsibility of the customer and are not included in the price paid at checkout.

Soléil bears no responsibility for the payment of import duty, customs tax, or VAT. If applicable fees are not paid, customs authorities may take action including the potential destruction of the parcel. No refund or exchange can be offered in such circumstances.

By placing an order with Soléil, you acknowledge and accept full responsibility for any applicable import charges. We appreciate your understanding.

Refusal to pay customs fees may result in the destruction of the goods and a total loss. Should goods be returned to us as a result, any fees incurred from customs and the carrier will be deducted from your refund. Soléil is not responsible for covering customs-related charges under any circumstances.

Items purchased during a sale or at a discounted price are considered final sale. Cash refunds are not available for sale items. Where eligible, store credit will be issued. By purchasing a sale item, you acknowledge and agree to these terms.

Soléil operates Monday to Friday, excluding public holidays. Orders placed on weekends or bank holidays will be processed on the next available working day.

Store credit issued by Soléil must be used within 12 weeks of the issue date. Credit that is not redeemed within this period will expire and cannot be reinstated.

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In partnership with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, Soléil offers the following flexible payment options at checkout. All payments are made directly to Klarna:

• Pay in 3 — split your order into 3 interest-free instalments
• Pay Later — receive your order and pay within 30 days

Klarna's payment options are subject to their own eligibility and credit assessment process. Soléil bears no responsibility for any decisions made by Klarna in relation to payment approval or eligibility. For full details of Klarna's terms, user agreement, and privacy policy, please visit the Klarna website directly.

Your personal data shared with Klarna is handled in accordance with applicable data protection legislation and Klarna's own privacy statement.

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You may return your order within 28 days of the delivery date. All items must be returned in their original, unworn, unwashed condition with all tags intact.

To initiate a return, please contact us at info@soleil-london.com with your order number and reason for return. We will provide full return instructions by email.

Once your return has been received and inspected, your refund will be processed within 5–10 business days to the original payment method.

The following items are not eligible for return: items purchased at sale or discounted price; items that have been worn, washed, or altered; items returned without prior authorisation from Soléil.

Soléil does not currently offer direct exchanges. To receive a different size or style, please return your original item for a refund and place a new order.

If you receive an item that is damaged or incorrect, please contact us immediately at info@soleil-london.com with your order number and a clear photograph. We will resolve the matter as a priority.

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Any order changes or cancellation requests must be submitted within 12 hours of placing your order. Once an order has been processed and dispatched, amendments cannot be made.

To request a change or cancellation, please contact us immediately at info@soleil-london.com quoting your order number.

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By placing an order with Soléil, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in full. Soléil reserves the right to update or amend these terms at any time. The most current version will always be published on this page.

All content on this website — including photography, copy, branding, and design — is the intellectual property of Soléil London Ltd and may not be reproduced or distributed without prior written permission.

For all enquiries, please contact us at info@soleil-london.com.