Privacy Policy

This Privacy Policy describes how Soléil London Ltd ("Soléil", "we", "us") collects, uses, and discloses your personal information when you visit our website or make a purchase from us. We are committed to protecting your privacy and handling your data with transparency and care.

When you visit our site, we collect certain information about your device, your interactions with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this policy, "Personal Information" refers to any data that can be used to identify you as an individual.

• Examples collected: web browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the site.
• Purpose: to load the site accurately and perform analytics to improve our site experience.
• Source: collected automatically via cookies, log files, web beacons, tags, and pixels.
• Disclosure: shared with our platform processor, Shopify.

• Examples collected: name, billing address, shipping address, email address, and payment information. Payment card details are not stored by Soléil.
• Purpose: to fulfil your order, process payments, arrange shipping, send order confirmations, and communicate with you about your purchase.
• Source: provided directly by you at checkout.
• Disclosure: shared with Shopify and Klarna (where applicable).

• Purpose: to respond to your enquiries and provide customer support.
• Source: provided directly by you when you contact us.

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By opting in to Soléil's SMS marketing at checkout or via our subscription tools, you agree to receive recurring text notifications relating to your order (including abandoned checkout reminders), promotional offers, and transactional messages including review requests.

Message frequency may vary. Consent to receive SMS messages is not a condition of purchase. Standard message and data rates may apply depending on your mobile provider.

To unsubscribe from SMS marketing at any time, reply STOP to any message received from us. For assistance, reply HELP or contact us at info@soleil-london.com.

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Our site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at info@soleil-london.com and we will delete the information promptly.

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We share your Personal Information with trusted third-party service providers only where necessary to deliver our services and fulfil our obligations to you. These include:

• Shopify — our e-commerce platform. Shopify's privacy policy is available at shopify.com/legal/privacy.
• Klarna — our payment partner. Where you choose a Klarna payment option, relevant order and contact details are shared with Klarna to assess eligibility. Klarna's privacy policy is available on their website.
• Legal obligations — we may disclose your information where required to comply with applicable law, regulation, or lawful request from a public authority.

We do not sell, rent, or trade your Personal Information to any third party for their own marketing purposes.

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We may use your Personal Information to deliver targeted advertisements or marketing communications that we believe may be of interest to you. This includes the use of tools such as Google Analytics and social media advertising platforms.

You can opt out of targeted advertising through the following links:

• Facebook / Meta: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads/anonymous
• Google Analytics opt-out: tools.google.com/dlpage/gaoptout

You may also opt out of interest-based advertising via the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

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We use your Personal Information to provide and improve our services, which includes:

• Processing and fulfilling your orders
• Processing payments securely
• Arranging shipping and delivery
• Sending order confirmations, invoices, and shipping updates
• Responding to customer support enquiries
• Sending marketing communications where you have consented
• Preventing fraud and ensuring site security

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Where you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases in accordance with the General Data Protection Regulation (GDPR):

• Your consent
• The performance of a contract between you and Soléil
• Compliance with our legal obligations
• To protect your vital interests
• For our legitimate interests, which do not override your fundamental rights and freedoms

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When you place an order through our site, we will retain your Personal Information for our records unless and until you request its deletion. For more information on your right of erasure, please see the Your Rights section below.

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If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where that decision has a legal or otherwise significant effect on you.

Soléil does not engage in fully automated decision-making that has a legal or otherwise significant effect on customers. Our platform processor Shopify uses limited automated decision-making solely for fraud prevention purposes, which does not have a legal or significant effect on you.

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If you are a resident of the European Economic Area, you have the right to access, correct, update, port, or request erasure of the Personal Information we hold about you. To exercise any of these rights, please contact us at info@soleil-london.com.

Your data may be initially processed within the UK and subsequently transferred outside of Europe for storage and further processing. For information on how such transfers comply with GDPR, please refer to Shopify's GDPR documentation.

If you are a resident of California, you have the right to know what Personal Information we hold about you, to request its correction or deletion, and to opt out of any sale of your data. To exercise these rights, please contact us at info@soleil-london.com. You may also designate an authorised agent to submit requests on your behalf.

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A cookie is a small file downloaded to your device when you visit our site. We use functional, performance, advertising, and analytics cookies to improve your browsing experience and understand how our site is used. Cookies allow the site to remember your preferences (such as your shopping cart and region) so you do not need to re-enter information each time you visit.

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through the storefront.
cart	Used in connection with the shopping cart.
cart_sig	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Name	Function
_tracking_consent	Stores tracking preferences.
_landing_page	Tracks landing pages.
_orig_referrer	Tracks landing page referrers.
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing and referrals.
_shopify_sa_t	Shopify analytics relating to marketing and referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

Persistent cookies typically expire between 30 minutes and two years from the date they are downloaded. Session cookies expire when you close your browser.

You can control and manage cookies through your browser settings, usually found under "Tools" or "Preferences". Please be aware that disabling cookies may affect your browsing experience and some parts of our site may not function correctly. For more information on managing cookies, visit allaboutcookies.org.

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Please note that because there is no consistent industry standard for responding to "Do Not Track" browser signals, Soléil does not currently alter its data collection or usage practices when such a signal is detected.

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In order to offer you Klarna's payment options at checkout, we share certain aspects of your personal information — such as your contact details and order information — with Klarna Bank AB (publ). This allows Klarna to assess your eligibility for their payment products and to tailor the available options for you.

Your personal data shared with Klarna is handled in accordance with applicable data protection law and Klarna's own privacy policy, which is available on the Klarna website.

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The most current version will always be available on this page, with the date of the most recent update shown at the top.

We encourage you to review this page periodically to stay informed about how we protect your information.

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For any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@soleil-london.com
• Company: Soléil London Ltd, United Kingdom

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the relevant data protection authority in your country. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk.